Reffrall
Support
We reply to every message, usually within one business day.
Reffrall lets residents refer friends to their apartment community and track the reward. If something is not working or you have a question about a referral or payout, contact us and we'll sort it out.
Support hours: Monday to Friday, 9am to 6pm Eastern.
To help us resolve things on the first reply, please include:
- The email address on your Reffrall account
- Your apartment community and unit number
- What you expected to happen, and what happened instead
- A screenshot, if the issue is something you can see on screen
Common questions
I can't sign in
Make sure you are using the same email address you signed up with. If you forgot your password, tap Forgot password on the sign-in screen and we'll email you a reset link. If the email does not arrive within a few minutes, check your spam folder, then email us and we'll reset it manually.
My friend used my link but I don't see the referral
A referral appears in your list once your community confirms it. If your friend has toured or applied and you still do not see it after a few days, email us with your friend's name and roughly when they applied, and we'll trace it.
When do I get my reward?
Rewards are paid by your apartment community, not by Reffrall, and are released after your referred friend signs a lease and meets the community's terms. Your Rewards screen shows the current stage of each referral. If a reward shows as paid but you have not received it, contact us and we'll follow up with your community's management.
My community is not listed
Reffrall works with participating communities only. If yours is not enrolled, email us the property name and address and we'll reach out to their management team.
How do I update my name, phone or address?
Open the Profile tab in the app and edit your details there. If your address changes because you moved, email us so we can reassign your account to the right community.
Deleting your account
You can delete your account and personal data at any time from the Profile tab in the app. You can also email eli@reffrall.com from your account address and ask us to delete it. We remove your personal information within 30 days, except records we are required to keep for tax or legal reasons.
Reporting a problem or a bug
Email us with your device model, your iOS or Android version, and the app version shown at the bottom of the Profile tab. That version number tells us exactly which build you are on and speeds up the fix considerably.